Frequently asked questions
The questions organisers and agencies ask about events, the gate and the booths, before a proposal.
Events and registration
Can state and district events link to a national event?
Yes. A state, district or kampung event links to a parent event and keeps its own date, venue, programme and budget. It takes the theme, branding, reporting codes and core registration fields from the parent. Every registration and booth sale rolls up to every level above it.
Do attendees need the app?
No. Attendees can register on the event website, and the ticket goes to My tickets and their email. The QR works on the phone or printed, and announcements reach those without the app by SMS.
At the gate and the booths
What happens at the gate when the signal drops?
Scanners keep checking tickets on the device against the last ticket list and hold the scans. They upload when the network is back, and duplicate tickets are flagged on upload. Walk-ins registered at the gate are saved on the phone until the signal returns.
How do vendors take payment at the booths?
Every approved booth sells through asasii pos, on a terminal lent by the organiser or on the vendor's own Android tablet. Vendors take cash, card and DuitNow QR. Card and DuitNow QR settle nightly to the vendor's own bank account, and cash stays with the vendor.
Data, deployment and the agreement
How is attendee data protected?
Consent is recorded at registration with the privacy notice version, and MyKad numbers are masked on screen and in exports. Each office sees its own events and those below it, and door staff cannot open attendee records. Every change and every view of personal data is in the audit trail.
Where does it run, and can our other systems talk to it?
In the organiser's own data centre or cloud account. idataraya installs it, hardens it and keeps it current, and the organiser's team holds the keys, the backups and the data. A documented API with scoped keys lets the finance system, dashboards, the organiser's website or a third party read events, reports, payments and budgets.
What does the yearly agreement cover?
Software updates, the customisations made for you, monitoring, and severity-based response and restoration targets. Hosting stays with you. It is a fee, not a share of ticket or booth sales.
Still have a question?
Send it with the events you run and the expected attendance, and an engineer replies within one working day.